I never ship anything over $50 without insurance if it is a small, larger things go priority and you automatically get $100 worth of insurance through Ebay labels. That is why you have to buy insurance for yourself to protect you from this. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. This place here will not cover for USPS delays either. New comments cannot be posted and votes cannot be cast. have had lots of my customers asking if I have stopped offering a You and the buyer do not resolve the issue(s) within 48 hours of the buyer raising a return request. What are they playing at and why would eBay even allow them to open a case considering the order showed as delivered on the eBay order? Or if the retailer refuses, they may be able to file a chargeback with their credit card company. I have 100% fb. If you purchase shipping through Amazon, Amazon will take the loss when an item is Claimed as non-received and you will not be affected. Our goal is to make it as easy as possible to respond. Send a message to the buyer. Buyer eligibility criteria for filing a Claim: If you do not respond promptly and/or resolve the customers issue by issuing a refund, the buyer has the right to open an A-to-Z Claim against you. Tip. I just call eBay and explain the dispute and they will take care of it right then and there without giving the buyer another chance to comment. These are the steps the process would typically take: File a dispute with eBay's customer support. Contact the buyer directly to try to resolve the issue. Make sure your product, is accurate and well-written. now. If your buyer files a claim against you, PayPal may ask you to provide some of the following information: A third-party shipping receipt, a tracking number or a signature confirmation to prove that an item was delivered. Youll see the refund amount, and you have the option of adding a message to the buyer. Take a proactive, friendly approach to resolving the issue and resist the temptation to let communications become negative as this can make coming to an agreement harder. The case will not affect your seller performance. 07:49 PM The policies on such marketplaces sometimes unfairly favor the buyer. If you bought something from a business to be delivered, it's the seller's responsibility to make sure the item is delivered to you. 5. What you agreed to in the eBay user agreement when you chose to sell here is what matters. PDF Seller Protections: We Have Your Back. - eBay Inc
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