Discuss only facts like deadlines, timelines, and related topics. When you get a rude email, its hard to know how to react. This is not a member of my team with whom I am exchanging information every day and I am expecting that in every communication, they use the tone I want. Stop doing something for your colleagues. Feel free to send around an invite. If you need to create the literary smackdown youd like to sendthe one you know you. Begin your email with a polite greeting. The second example you gave, I would be more concerned about, if it is literally an example of something you received (you said it's not, but if it's similar to a real example then I would be concerned). Those are usually messages that attack us on a personal level or even use impolite language like swearing. @Meg I know and hence I asked this in this forum if someone has a better suggestion! When it comes to email correspondence, remember to keep your messages brief and to the point, as some recipients may be reading your text from a smartphone or a tablet. If they demand that you send them some information or demand that you attend a meeting, you can simply ask "why?". What if you read between the lines? Email For example, if you're part of a customer service team responding to an email, the best thing to do would be to address the customer by their first name as this feels more personal. As a leadership and negotiation strategist, Im surprised to come across so many professionals hesitant to hire an executive coach. @PagMax - I respond to all emails in the most professional manner possible that indicates that I'm doing my job to the best of my ability regardless of participation from others. The best you can do is be apologetic and advocate for yourself in an assertive way. In other words, we all tend to have our own little quirks when it comes to how we communicate. All the best, Julia Hey Mike, I appreciate that youre very busy, but Im going to have to ask that you reply to this email as quickly as possible. So, you end up with a rude email describing an issue that seems unsolvable to the sender. How to respond to a rude email
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