Horrible customer service and clearly needs investigating. Log in to Restaurant Hub Select 'Settings' in the left-hand menu and go to the 'Payments' tab To edit your payment information: Please complete this online form in order for us to update your bank details on our system. It two weeks and several emails for Deliveroo to give me what was a simple solution. "I don't know if it's a new Deliveroo thing but I didn't have a code in my emails or anything. We support credit card, debit card and PayPal payments. I ordered a take away for almost 40. Deliveroo down? Current problems and outages | Downdetector If we can't contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. "It was my weekly shop so all the regular stuff, milk, bread, floor wipes and bleach. Find out who to contact about general enquiries, your menu and more. Tonight I made an order for a noodle dish and when it arrived it was instead a rice dish. Had a very rude driver on the phone berating me because he had been sent the right address but the wrong map. "I dont expect special treatment, but the correct treatment would be a start.". For urgent enquiries related to your orders, please use live chat or phone shown on the order Help button to contact us. It's a new feature for high value orders. When you issue refunds most of the time they dont come through. You can also choose to work with your own . Customer service was no help just a generic email saying about giving feedback. Reece Rodger, 28, went missing on Saturday March 18 while away with pals on the banks of Loch Rannoch, near Pitlochry in Highland Perthshire. Terrible customer service. Your favourite takeaways and groceries, delivered to your door. "The incident was dealt with urgently by our escalation team and the rider was terminated with immediate effect.". Does Deliveroo support beta versions of iOS/Android? To hear Deliveroos team tell its story, it takes a single-minded focus on exceptional customer experience, a focus that drives everything the London-based company does. Track the orders progress through the app, get a notification that your food has arrived, and viola: youre nomming on fresh, tasty eats, all in 30 or fewer minutes thanks to Deliveroos speed guarantee and hand-selected restaurant partners. And then we build push notifications on top of that, and then messaging on top of that, and then maybe Voice over IP, which you can do at super-cheap rates because its just data..