By choosing I Accept, you consent to our use of cookies and other tracking technologies. We value your privacy. So why is Pottery Barn shipping so slow? Flat Rate Delivery Though they received their mattress within a reasonable time frame, the bed frame and headboard were missing in action. and there's "nothing else to say about that." PB has become a desperate and disgusting company. It appears that they are actially hoping I will just forget about the return window so they can deny the return.I WILL NEVER ORDER ANYTHING FROM HERE OR WEST ELM (sister store) AGAIN. If youre not in a hurry for your order, its worth the wait. Cancelling the credit card and shopping elsewhere. West Elm should really go under, to be honest, because its a really shitty business, says Ali, whose last name is being withheld to protect his privacy because he has a public-facing job. No, you are not required to tip Pottery Barn delivery, but it is greatly appreciated by the drivers. Its easy enough to understand whats going on with companies other than West Elm: They didnt anticipate a pandemic, or that consumers would respond by spending billions on home decor. Worst customer service and have no idea what one department is doing from the next. I would have considered future purchases through Pottery Barn if even a store credit was offered; however, due to the issues I've had and shockingly poor customer service, I will shop elsewhere in the future, and recommend to family and friends that they do the same. She specializes in experimenting with different types of clay and glazes and shares her knowledge through teaching workshops and classes. You can view your complete order total, including shipping fees, I have purchased numerous bedroom, living room, and play room furniture items from Pottery Barn over the last 20 years, and this most recent purchase has me questioning what happened to their customer service. After weeks I finally got 35% of my return, an amount that didnt correspond to my purchase. However, their website still indicates that this is an in-stock item that will deliver in April. Pottery Barns customer service is excellent. First, the company may be experiencing a high volume of orders, which can overwhelm its fulfillment center and lead to delays. This can be quite pricey, so its important to know how to avoid it. I highly recommend looking elsewhere. I have been sent the wrong item TWICE - both orders placed by PB associates - not me. Value 162. Was told I had to wait until ALL of the pieces made it to the warehouse and they called for delivery to make a dock return, for which I would have to pay $300 in delivery fees!!! On April 1st, I had not received a scheduling call from in-home delivery, so inquired online, and noticed that the estimated delivery date had moved to April 10-28. The pandemic has worsened this issue, not only for West Elm but for a legion of furniture retailers. My credit card was charged for the item on June 3rd. It took us four months to get custom order chairs. Pottery Barn, a leading upscale home furnishing store chain, has locations in the United States, Canada, Mexico, and Australia. The new date states I may receive the remaining desk pieces 3+ months after initial order. These items were my daughter's birthday gifts and I'm very disappointed that they've not held up. PB/ PBK notoriously has super long shipping times on furniture, Im sure its even worse these days with Covid, We finally got our PB bed delivered after a month and a half only for them to say they didnt have any hardware to put it together!
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